Terms and Conditions

1.Acceptance of These Terms

These Terms and Conditions govern your use of the website drajuliamolina.com, our WhatsApp and messaging channels, the free virtual consultation and the dental and dental tourism services offered by Smiles by Julia Molina. By using the website, contacting us or booking a service, you confirm that you have read and accept these terms. If you do not agree, please do not use the website or our services.

These terms are complemented by our Privacy Policy, our SMS Terms and Conditions and the specific informed consent documents you sign before any clinical procedure. If there is a conflict, the signed informed consent and your written treatment plan prevail for that treatment.

2.Who We Are

Smiles by Julia Molina is a cosmetic dental clinic led by Dr. Julia Molina, with offices in Cali and Pereira, Colombia. The services are provided by [LEGAL NAME OF THE CLINIC], NIT [NIT / TAX ID], with legal address at [LEGAL ADDRESS], registered as a health service provider in Colombia under code [REPS HEALTH PROVIDER REGISTRATION CODE].

• Cali: Cl. 9 #48-81, Cali, Valle del Cauca
• Pereira: Cerritos Mall, Torre Medical Center, Piso 8, Consultorio 806A
• WhatsApp: +57 316 824 7619

3.Website Information Is Not Medical Advice

The content on this website, including texts, photos, videos and answers to frequently asked questions, is general and informational. It does not replace a professional evaluation and does not create a dentist and patient relationship by itself.

Every patient is different. Results vary from person to person depending on oral health, anatomy, habits, the treatment chosen and how well post-treatment instructions are followed. Dentistry is an obligation of means, not of results: we commit to applying our best professional knowledge, care and materials, but we cannot guarantee a specific aesthetic or functional result.

4.Free Virtual Consultation

The free virtual consultation works like this: you send photos of your smile via WhatsApp, Dr. Julia reviews them, and the Smiles by Julia Molina team contacts you with a preliminary recommendation. It has no cost and no obligation.

• It is preliminary and based only on the photos and information you provide.
• It is not a definitive diagnosis and does not replace a clinical exam.
• The final treatment plan is defined only after an in-clinic exam, which may include X-rays and an intraoral scan.
• If the in-clinic exam reveals conditions not visible in the photos, the recommended treatment, number of visits and price may change.

5.Treatment Plans and Quotes

Each mouth is different, so we only give prices after evaluating your case. Any figure shared before the in-clinic exam is an estimate. Your final quote is confirmed in writing in your treatment plan once the clinical evaluation is complete.

Quotes may be expressed in United States dollars (USD) or Colombian pesos (COP). When a quote is in USD and you pay in COP, or the other way around, the exchange rate applied on the payment date may cause differences. Bank, card or transfer fees charged by third parties are the responsibility of the patient unless agreed otherwise in writing. Quotes are valid for the period indicated in each quote.

6.Payments, Deposits and Cancellations

We accept cash (USD or COP), credit cards and wire transfers. To reserve treatment dates, international patients are usually asked for a deposit.

• Deposit to reserve dates: [DEPOSIT PERCENTAGE] of the total treatment plan.
• Balance: payable [BALANCE PAYMENT TIMING].
• Rescheduling: you may reschedule with at least [CANCELLATION NOTICE PERIOD] of notice, subject to availability.
• Cancellations and refunds: [REFUND CONDITIONS].
• Costs already incurred with laboratories or third parties for your case (for example, custom porcelain or zirconia work already fabricated) may not be refundable.

If the clinic must cancel or reschedule for reasons of force majeure or clinical safety, we will offer new dates or a refund of the amounts paid for services not provided, according to the conditions above. The clinic is not responsible for flights, lodging or other travel costs you booked independently.

7.Dental Tourism Plans

For patients traveling from other cities or countries we offer different dental tourism plans, coordinated around your appointments, and you choose the plan that fits you. Most treatments take 3 to 5 days and can even fit into a weekend trip. Every plan is all-inclusive for logistics and includes:

• Airport pickup and drop-off
• Transportation within the city
• Lodging at a hotel booked by our team
• Meals

The tourism included depends on the plan you choose. You can come only for your dental treatment, or choose a plan that includes tours such as Salento, the Cocora Valley, coffee farms or hot springs. Plans can be tailor-made to your interests and length of stay. The exact inclusions of your plan are confirmed in writing before you travel.

Extra activities beyond your plan can be added through independent partner agencies. Those partners are responsible for their own services and terms, and the clinic acts only as a facilitator for those additional activities.

Your travel responsibilities

• Booking and paying for your flights, unless your written plan says otherwise.
• Having a valid passport and meeting Colombia's entry requirements, as well as those of your home country on return.
• We strongly recommend purchasing travel insurance that covers medical events, delays and cancellations.
• Planning your return so that it respects the recovery and follow-up times indicated by the clinic.

8.Patient Responsibilities

• Provide complete and accurate information about your medical and dental history, medications, allergies and habits.
• Read, ask about and sign the informed consent for each procedure.
• Follow pre-treatment and post-treatment instructions.
• Attend scheduled check-ups, in person or virtual.
• Maintain proper oral hygiene and regular dental care.
• Inform the clinic promptly of any discomfort, change or complication.

9.Treatment Warranty

The success and longevity of dental treatments depend not only on the quality of the procedure, but also on following professional recommendations, attending regular check-ups and proper oral care by the patient. For this reason, all our treatments include clinical follow-up and scheduled check-ups.

Smiles by Julia Molina offers a warranty on the work performed by the clinic, subject to the following conditions:

• The patient follows the post-treatment instructions given by the clinic.
• The patient attends the scheduled check-ups, in person or virtual.
• The patient maintains proper oral hygiene.
• The damage is not caused by trauma, accidents, falls or blows.
• When indicated, the patient uses a night guard for bruxism (teeth grinding or clenching).
• The work has not been modified, repaired or intervened by dentists outside the clinic.

What the warranty covers

The warranty covers the repair or replacement of the clinic's work, as evaluated and decided by the clinic after a clinical review. The warranty period for each treatment is: [WARRANTY PERIOD PER TREATMENT].

What the warranty does not cover

• Flights, lodging, transportation or other costs of return trips, unless expressly stated in writing.
• Normal wear of materials over time.
• Use of a material beyond its reasonable lifespan. Resin and porcelain have different durability: resin veneers have an approximate durability of 5 years depending on each patient's care, while porcelain offers greater resistance and color stability.
• Changes in the patient's general or oral health that are not related to the work performed (for example, gum disease, cavities in natural teeth or bone loss).
• Aesthetic preferences that change after the patient approved the design and the final result.

To make a warranty claim, contact us via WhatsApp at +57 316 824 7619 with photos and a description. The clinic may request a virtual or in-person evaluation before deciding.

10.Intellectual Property

The brand Smiles by Julia Molina, logos, texts, designs, photos and videos on this website belong to the clinic or are used with authorization. You may not copy, reproduce, modify or use them for commercial purposes without prior written permission.

11.Before and After Photos and Testimonials

The before and after photos, videos and testimonials published on this website and our social media belong to real patients and are shared with their prior authorization. They illustrate individual cases and do not represent a promise of results. Results vary per patient.

If you appear in any of our content and wish to withdraw your authorization, contact us and we will remove it from our channels within a reasonable time.

12.Limitation of Liability

To the extent permitted by Colombian law, the clinic is not liable for: decisions made based only on general website information; damages caused by failure to follow professional instructions or by inaccurate information provided by the patient; services provided by airlines, hotels, tour operators or other independent third parties; or interruptions of the website or messaging platforms beyond our control.

Nothing in these terms limits rights that cannot be waived under Colombian law, including the rights of patients and consumers.

13.Governing Law and Venue

These terms and the services provided are governed by the laws of the Republic of Colombia, regardless of the patient's country of residence. Any dispute will first be addressed through direct dialogue. If it cannot be resolved, it will be submitted to the competent courts of [CITY OF VENUE], Colombia.

14.Changes to These Terms

We may update these terms at any time. The current version is always published on this page with its effective date. Changes do not affect treatment plans already signed, which keep the conditions agreed at the time.

15.Contact

[LEGAL NAME OF THE CLINIC] · NIT [NIT / TAX ID] · operating as Smiles by Julia Molina.

• Legal address: [LEGAL ADDRESS]
• Cali clinic: Cl. 9 #48-81, Cali, Valle del Cauca, Colombia
• Pereira clinic: Cerritos Mall, Torre Medical Center, Piso 8, Consultorio 806A, Pereira, Colombia
• WhatsApp: +57 316 824 7619
• Email: [PRIVACY CONTACT EMAIL]
• Website: drajuliamolina.com